Terms and conditions

1. Introduction and Legal Framework

Welcome to Betsson Mexico. By accessing and using our platform, you agree to be bound by these Terms and Conditions. This document governs the contractual relationship between the user and Betsson, operating under the licenses granted by the General Directorate of Games and Sweepstakes of the Ministry of the Interior (SEGOB).

In Mexico, the legal framework for online gaming has evolved significantly. Betsson is committed to complying with the Federal Law on Games and Sweepstakes, ensuring that all our betting, lottery, and casino game processes are transparent and auditable. Playing on a regulated platform is not only an entertainment choice but also a guarantee that your rights as a consumer are protected by the Mexican State.

2. Eligibility and User Registration

To open an account at Betsson Mexico, the user must meet strict eligibility requirements that guarantee the integrity of our community:

1. Legal Age: Only natural persons over 18 years of age may register.
2. Residency: Must be a legal resident of the United Mexican States.
3. Legal Capacity: Must not be limited by any legal restriction or self-exclusion.

Verification Process (KYC)

In compliance with the general provisions referred to in the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin (LFPIORPI), Betsson Mexico implements a robust “Know Your Customer” (KYC) protocol. You must provide:

• A valid official identification (INE or Passport).
• Proof of address not older than three months.
• Validated CURP.

Verification Levels and Account Limits

3. Fund Management: Deposits and Withdrawals

Betsson Mexico offers a wide variety of local payment methods to facilitate the user experience. All transactions are conducted in Mexican Pesos (MXN).

Deposit Methods

You can fund your account through:

• Bank Cards: National VISA and MasterCard.
• SPEI Transfers: The fastest and most secure method in Mexico.
• Cash: Payments at convenience stores (OXXO, 7-Eleven) using reference systems.

Withdrawal Policy

To ensure security, withdrawals will preferably be processed using the same method used for the deposit. Betsson Mexico reserves the right to audit any unusual winnings to prevent fraud. Withdrawals exceeding amounts established by SEGOB may require additional verification of 48 to 72 hours.

4. Responsible Gaming and Consumer Protection

Gaming should always be a form of entertainment. Betsson Mexico complies with the guidelines of the Association of Permittees, Operators, and Suppliers of the Entertainment and Gambling Industry in Mexico (AIEJA). We provide you with tools for:

• Daily, weekly, and monthly deposit limits.
• Rest periods (24 hours to 30 days).
• Definitive self-exclusion.

Safe User Activity Distribution

The following chart visually represents how a balanced user distributes their activity on Betsson Mexico to maintain sustainable gaming.

5. Regulatory Sources and Authorities in Mexico

For more information on legality and your rights, consult the following official authorities:

6. Bonus and Promotions Policy

At Betsson Mexico, bonuses are incentives designed to improve the user’s recreational experience. However, their use is subject to strict rules to prevent promotional abuse and ensure fairness.

Wagering Requirements (Rollover)

Any bonus awarded by Betsson Mexico is subject to a “Rollover.” This means that the user must bet a certain number of times the value of the bonus before being able to withdraw winnings derived from it. For example, a $1,000 MXN bonus with a x30 rollover requires total bets of $30,000 MXN.

• Game Contribution: Not all games contribute equally to the rollover. Slot machines usually contribute 100%, while table games such as Blackjack or Roulette may contribute 10% or less.
• Validity: Bonuses have an expiration date. If the requirements are not met within the established period (usually between 7 and 30 days), the bonus and accumulated winnings will be removed.

Bonus Abuse

Betsson Mexico reserves the right to cancel bonuses and confiscate winnings if irregular betting patterns are detected, such as:

• Placing low-risk bets (for example, betting on red and black simultaneously in Roulette).
• Using multiple accounts to claim the same promotion.
• Delaying game rounds in slots to complete them after the bonus has expired.

7. Intellectual Property and Software Use

All content available on the Betsson Mexico site, including design, software, graphics, source code, and trademarks, is the property of Betsson or its licensing providers (such as NetEnt, Pragmatic Play, or Playtech).

• User License: A personal, non-exclusive, and non-transferable license is granted to the user to use the software solely for personal entertainment purposes.
• Restrictions: It is strictly prohibited to attempt to reverse engineer, copy, distribute, or create derivative works from our software. Any attempt at technical intrusion will be reported to the National Guard Cyber Police in Mexico.

8. Inactive Accounts and Cancellation

An account is considered “Inactive” if it has not recorded any login or transaction for a continuous period of 12 months.

• Maintenance Fee: Betsson Mexico may apply a monthly administrative fee for inactive account maintenance, provided there is a positive balance. The user will be notified 30 days before the first charge is made.
• Account Closure by the User: You may close your account at any time by contacting our technical support. The remaining balance, once withdrawal costs and unconverted bonuses are deducted, will be transferred to your registered bank account.

Game Classification and Rollover Contribution

9. Information Security and Data Protection

At Betsson Mexico, the privacy of your data is fundamental. We operate under the guidelines of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

• Encryption: We use 256-bit SSL protocols to ensure that every financial transaction and personal data travels securely over the network.
• Storage: Your data is stored on high-security servers and is only shared with third parties (such as payment processors or tax authorities) under strict legal or contractual necessity.

10. Amendments to the Terms

Betsson Mexico reserves the right to modify these Terms and Conditions at any time to reflect changes in Mexican law or our business operations.

• Notification: Significant changes will be notified to the user through a notice on the website or by email.
• Acceptance: Continued use of the platform after a modification implies tacit acceptance of the new terms. If you do not agree with the changes, you must cease using the account and withdraw your funds.

11. Dispute Resolution and Jurisdiction

At Betsson Mexico, we seek to resolve any disagreement in an amicable and efficient manner. However, for those cases where a direct agreement is not reached, the following protocol is established:

Internal Complaint Process

The user must submit any formal complaint in writing to our customer service department within no more than 30 calendar days after the incident. Betsson Mexico undertakes to issue a resolution within a maximum of 15 business days.

Competent Authorities

If the internal resolution is not satisfactory, the user has the right to appeal to the following instances in Mexico:

• SEGOB (General Directorate of Games and Sweepstakes): As the regulatory body, it is the ultimate authority to resolve disputes regarding the operation of games.
• PROFECO (Federal Consumer Attorney’s Office): To protect the user’s rights as a consumer of digital services.

Applicable Law

These Terms and Conditions are governed and interpreted exclusively under the federal laws of the United Mexican States. For any legal action, both parties waive any other jurisdiction that may correspond to them by reason of their present or future domicile, submitting to the jurisdiction of the competent courts in Mexico City.

12. Specific Rules for Sports Betting

Given the popularity of sports events in Mexico (Liga MX, NFL, MLB, among others), the following operating rules are established:

1. Official Results: Bets are settled based on the official result published by the sports governing body immediately after the event has ended. Subsequent changes (due to administrative decisions or doping) will not alter the settlement of the bet unless otherwise specified.
2. Postponed or Canceled Events: If an event does not take place on the scheduled date and is not rescheduled within the following 48 hours, bets will be considered void and the amount wagered will be returned in full to the user’s balance.
3. Winning Limits: Betsson Mexico reserves the right to establish maximum winning limits per bet or per client, depending on the market and the type of sports event.

13. Game Integrity and Fraud Prevention

Betsson uses state-of-the-art technology to ensure that all results are random. We do not tolerate the use of external devices, prediction algorithms, or the exploitation of software errors.

• Collusion: Coordinated play between two or more users to manipulate the outcome of a table or market is prohibited.
• Arbitrage Betting: The use of techniques to guarantee profits by covering all possible outcomes between different platforms is prohibited and will result in account closure.

Glossary of Terms for the Mexican User

For a total understanding of this contract, we define the key concepts used:

14. Final Declaration of Acceptance

By checking the “I accept the Terms and Conditions” box during registration, you confirm that you have read this document in its entirety, that you are of legal age, and that you understand the risks inherent in gambling. Betsson Mexico is proud to be a platform that promotes ethical and safe entertainment.

For any additional inquiries regarding this document, please contact: Betsson Mexico Legal Support